Frequently Asked Questions
Your guide to professional makeup, special effects, and stage essentials.
How long will it take to receive my order?
Standard processing takes 1-2 business days. Shipping times vary by location, typically ranging from 3-7 business days within the continental US. Expedited shipping options are available at checkout for time-sensitive productions.
Do you offer professional discounts for makeup artists?
Yes, we offer a Pro Program for certified makeup artists, estheticians, and industry students. Please submit your credentials through our Pro Application page to receive exclusive industry pricing.
What is your return policy on cosmetics?
For hygiene and safety reasons, we cannot accept returns on opened or used makeup, hairpieces, or prosthetic appliances. Unopened items in original packaging may be returned within 30 days of purchase.
Can I get a MSDS (Material Safety Data Sheet) for a specific product?
Absolutely. We prioritize safety for all stage and screen applications. Please contact our support team with the specific product name and brand, and we will provide the requested safety documentation.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and import taxes, which are the responsibility of the recipient.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.